Service Management Api
Service Tickets Overview
Welcome to the Service Ticket APIs, which allow you to programmatically manage your data center
operations, from requesting physical access to scheduling technical assistance.
Our APIs are designed for both high-level visibility and deep technical detail. Use the Service
Tickets API for broad discovery and the ticket-specific APIs for granular management.
Available APIs
The Service Management platform provides APIs covering a variety of operational workflows.
| API | Purpose |
|---|---|
| Customer Care | Having a billing, contract, or inventory question? Contact Customer Support for non-emergency needs and general questions. |
| Deliveries & Removals | Sending equipment to a Digital Realty facility or having it removed? Use these APIs to manage shipment and removal requests. |
| Facility Access | Need to request, modify, or terminate physical access to one, several, or all of your locations? Submit Facility Access requests to work with the Data Center Security Team. |
| Remote Hands | Need to reboot equipment, install a panel, or remove gear? Digital Realty technicians can perform the work for you. Remote Hands fees apply (24/7/365). |
| Trouble Tickets | Trouble Tickets are used for physical on-site issues and maintenance activities. Remote Hands fees may apply. |
| Incidents | View and track incidents affecting your services and locations. |
| Planned Maintenance | View and manage planned maintenance activities across your environment. |
| Service Tickets | Search, filter, and monitor service tickets across all Service Management categories. |
| Terms | Retrieve reference data, terms, and conditions used by Service Management APIs. |
All Service Management APIs can be found in the API Catalog, where you can
access:
- OpenAPI specifications
- Authentication requirements
- Example requests and responses
- How To Guide
Service Tickets API
While each ticket type has its own creation and management API, the Service Tickets API serves as
your centralized query engine. It allows you to:
- Retrieve a full history of all tickets across your account
- Filter results by specific properties such as
ticket_type,site_code,status, orcreation_date - Monitor lifecycle changes across different categories in a single call
Inventory API
The Inventory API allows you to discover the locations against which you can raise service ticket requests.